CrewBloom | Mojo Helpdesk

Candidates

You’ve been accepted to join our talent pool.

General

What is the difference between applicants, candidates, and contractors?

People often confuse these terms, so let us break them down for you. APPLICANT----> CANDIDATE----> CONTRACTOR Applicants are job seekers who have "applied" for a project. They have either sent their application to us via email, social media, job sites, or directly on our careers page. Cand...

Can I still work for another company if I get hired?

CrewBloom allows its contractors to work for an industry they are interested in while at the same time keeping them working on CrewBloom projects. However, you need to get a job that does not conflict with the working hours of your project at CrewBloom and with the industry of the project you are...

I know someone looking for a job. How do I refer them to CrewBloom?

We love referrals. Start referring the best and brightest professionals in your network through this link.

What kind of perks will I receive?

Every job opening at CrewBloom is different, and the benefits and perks that come with it depend on the job, the responsibilities, and the client you are matched with. We are offering you the opportunity to join our team as an independent contractor. Being an independent contractor means that you...

What is Form FW-8 BEN?

The FW-8 BEN is an Internal Revenue Service (IRS) mandated form to collect correct Non Resident Alien (NRA) taxpayer information for individuals for reporting purposes and to document their status for tax reporting purposes. In addition, the FW-8 BEN is a required document when making Non-U.S. So...

What is CrewBloom?

CrewBloom is a remote staffing company that puts the top 2% of sales, support and other industry professionals from around the world in touch with companies that are growing. We are extending our matchmaking platform from sales and support to finance, marketing and technology talents. With our ex...

What are the working hours of a project at CrewBloom?

The independent contractor will follow the client's time zone, which is usually either Eastern Standard Time (EST), Central Standard Time (CST), Pacific Standard Time (PST), Alaska Time (AK), Hawaii-Aleutian Time (HAST), or Mountain Time (MT), since most clients are in the United States, dependin...

Do you offer part-time job projects?

Most of our clients are looking for full-time contractors, and we do not offer reduced hours, but there are rare exceptions. To make a distinction, a contractor's working hours for a full-time role should be kept at a minimum of 40 hours per week, while a contractor's working hours for a part-tim...

What is a project?

A project is a role and account that have been assigned to you. CrewBloom works with many different clients, and each client gives projects that require certain skills or experience. If you are tasked with providing sales development to a client, that is considered your project. Unless otherwise ...

Do you pay by the hour or monthly?

Our independent contractors are paid by the hour, and we pay them every two weeks for the hours worked. CrewBloom uses Veem or Payoneer (where Veem is not available) to process and convert their pay from U.S. dollars to the currency of the contractor.Our contractors will receive an email notifica...

Do you have a physical location?

No. We are a company that helps other businesses, organizations, and enterprises by having people work for them from a distance. One of our advantages is the fact that we do exceptionally well in this sector. Our contractors regularly have the option to fulfill their job responsibilities from the...

What is the difference between applicants, candidates, and contractors?

People often confuse these terms, so let us break them down for you!APPLICANT----> CANDIDATE----> CONTRACTORApplicantsAre job seekers who have "applied" for our job openings. They have either sent their application to us via email, social media, job sites, or directly on our careers page.Candidat...

How do I request for contract certification and income verification?

Please submit a ticket by clicking the link below and provide the following information: Complete Name Email Address Project Name Reason for Income Verification / where will it be used for Please allow us two to three business days to process your request. The document will be sent to t...

My client decided to let me go. What’s the reprofiling process?

A. If a client decides to let go of a contractor and the CSMs deem the contractor eligible for reprofiling, the contractor is then put into a floating status until he/she has been reprofiled to another account.B. If an active contractor with good performance expresses interest in being reprofiled...

How will I return the set of equipment loaned to me?

The HR team will set-up a call with you and brief you about the equipment return process and to get your verbal agreement that you understand our Equipment Return Policy. Once the call is done, you will be given instructions on when and how you should return the loaned equipment with the shipment...

How do I file for Inactive time?

Please reach out to your client and inform that you will be inactive. Once approved, please submit a ticket by clicking the link below with the following information: Complete Name Project Name Date/s of time-off Screenshot/Proof of approval

When will I receive a rate increase?

Generally, contractors are evaluated for a rate increase after a year, but there are also instances that it is given in less than a year, but it will always depend on your performance. If you feel like you are eligible for a rate increase, please submit a ticket by clicking the link below with th...

When will I receive my final pay?

Final compensation for active hours logged and any commission and/or bonuses will be released once the Audits team has done final log audits An exit survey will be sent and must be answered prior the release of offboarding documents. A Quit Claim and Release Waiver should also be signed befor...

Which Holidays do you recognize?

CrewBloom’s internal team recognizes the following US Federal holidays: New Years Day Memorial Day Juneteenth Fourth of July Labor Day Thanksgiving Day Christmas Day Our independent contractors follow the client’s recognized holidays however this may vary from project to project.

Pre-Onboarding Checklist for CORE

Welcome to the team! We're thrilled to have you on board and excited about the contributions you'll bring to our organization. As you settle into your new role, we want to ensure that you have all the resources you need to hit the ground running.Please see the link for a detailed checklist design...

Do all projects allow remote work?

Yes, all projects offer remote work, and contractors must meet the minimum requirements of a remote work home setup. This entails ensuring that all essential devices, both primary and backup, remain operational in the event of power outages. This is needed in order to complete work hours needed b...

The speed test in CrewHub is not working. What should I do?

There could only be two reasons for this. Here are some of the things you need to check. Your internet connection is slow and unreliable. Always double-check your internet connection and refresh the page. Our platform is going through maintenance and updating. If ever it would be the latter, ...

How many years have you been in business?

We’ve been in business for more than 6 years (established 2016)

How large is your customer base?

We currently have over 50 active enterprise customers. We provide remote staffing support to brands like Pfizer, Monoprice and WebFX to name a few.

Application Process

How will I be notified or informed about the progress of my application?

The recruitment team will keep you updated on the progress of your application via email.

I was interviewed by a client, when will I hear back?

Our clients have up to two weeks to finalize their selection before we move on to the next process. While we wait for feedback, we may also endorse you for other available opportunities. Once the client confirms their selection and the start date of the project, the Recruitment team will inform t...

How soon can you match me with a project?

Candidates applying to CrewBloom must create a profile showcasing their professional experiences. Our Recruitment Team will review and approve the profile before endorsing it to relevant clients. If we can't find a suitable match within six to eight weeks, we suggest exploring other opportunities...

Can I still work for another company if I get hired?

Can I stay in your pool for as long as I want?

After four to six weeks of being active in our pool, if we’re still unable to match you with a project, we will remove you from our list of active pool members. You will be notified via email about this.Even as you wait to get a client interview, we encourage you to look for opportunities outside...

What happens if I am not chosen by the client?

If you are not chosen by the client after a client interview, you will be endorsed for other projects. There is no limit to the number of clients we can recommend you to, but there is a limit to how long you can stay in our pool.

Can I ask for another interview schedule if I miss one?

Applicants can request to reschedule their interviews. However, we only allow this once, and only if you have a valid reason for rescheduling. Make sure to keep open communication with your recruiter so they can give real-time updates to our clients. No-call, no-show applicants will be removed fr...

How long will it take for me to be matched with a client?

There is a possibility that it will take anywhere from one to four weeks until a client comes along with whom you can work on a project. Getting matched with a client is also dependent on your responsiveness and how fast you are in completing your CrewHub profile. When you are invited to our plat...

What is the next step in my application?

Once you submit your application via email, our careers page, LinkedIn, Indeed, and other job sites that CrewBloom handles, you will receive an update via email or phone within 24 to 48 hours. If your phone number is reachable, you will receive a call for phone screening from the sourcing team.Du...

How will I be notified or informed about the progress of my application?

The recruitment team will be reaching out to you once you have submitted your application to CrewBloom. Your application will be processed as quickly as possible, and you will receive a confirmation via email that we have received it. Once your application has been reviewed and screened, we will ...

I am done with the client interview. When will I hear back?

We understand that it is stressful for candidates to wait for client feedback and not hear anything for a considerable time. Our clients are free to choose who they want on their teams, which makes it hard to set a standard timeframe. CrewBloom's clients give feedback right after the interview, b...

How will I be notified or informed about the progress of my application?

You will be notified via SMS, Skype, WhatsApp, or email about the progress of your application. Here at CrewBloom, we will be in touch if we have updates, progress, or results of your application. Updates will be provided whether you pass or fail the initial screening, your profile is subject to ...

Can I stay in your pool for as long as I want?

As much as we would love for you to stay in our pool, we wouldn’t want you to miss the opportunities you could have in another organization. After four to six weeks of being active in our pool, if we’re still unable to get you a project, we will have to remove you from our list of active pool mem...

What happens if I am not chosen by the client?

If you are not chosen by the client, you will be given the opportunity to still be endorsed for other projects, depending on how well your last performance in the interview was. There is no limit to the number of clients we can recommend you to, but there is a limit to how long you can stay in ou...

Crewhub

Why am I asked to redo my video introduction?

There are various reasons why you are being asked to redo your video interview. You might not have followed the format provided and your audio or video might also be unclear. Therefore, it is important to note the following requirements when doing your video introduction: Use a clean backgro...

I have finished filling out everything in CrewHub, but it is still at 92%. What should I do next?

Once you've reached 92% in your Crewhub profile, kindly double-check to ensure you've answered everything in your profile before you reach out to your recruiter. There will also be a guideline provided to you along with the welcome to the pool email that will be sent to you by your recruiter. It ...

Do I really need to add featured photos?

Yes! Featured photos give clients a glimpse of who you are outside of work. Make sure that the photos you submit represent your personality. A photo that grabs the client’s attention can tell them about who you are as a person and what skills you have. It can also get them interested in your prof...

What do I say in my video introduction?

The purpose of the introduction is to highlight your experiences and your English communication skills. This will serve as your video resume. Make sure to highlight your strengths as an individual. Include relevant experience for the role you're applying for and highlight your accomplishments in ...

How long does my video intro have to be?

Your CrewBloom profile, which will be sent to the client, isn't complete without your video introduction. It lets you show the client a virtual version of yourself and what you've done in less than a minute before they decide to set up an interview with you. Your video introduction can only be on...

I can’t log in to CrewHub, can you help?

There could be several reasons why you are unable to access your profile: Your internet connection is slow and unreliable. Always double-check your internet connection and refresh the page. You entered an incorrect password. Assess the spacing, the caps lock button, and the characters you used...